After game 3 of the NBA Finals, a player from the Oklahoma Thunder launched a war of words against the undisputed star player from the Miami Heat. Thunder forward Serge Ibaka commented that Miami̵...
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As we hurtle towards a world that revolves around all things digital, we can lose sight of the basics. Yesterday, I walked into a car dealership operated by the Sheehan family and was treated to a rem...
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About once a week, I’ll go into my Google e-mail account and check out my Spam folder. There, I’ll usually find e-mails from a few retailers who, even though I’ve opted to receive e-mails from t...
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Six weeks, five countries, four conferences and a pile of travel expense receipts that desperately needs to be sorted. That has been the reality here at Loyalty Truth as we have been on the go while m...
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“You are receiving this message because you sent me an email on either a Saturday or Sunday. Between Monday – Friday, we deliver good value to clients and generally outperform anyone we co...
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When I was getting my feet wet in the consulting business I had a mentor tell me that, as I prepared for client meetings, I shouldn’t strive to be the “smartest guy in the room”. He ...
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As I scanned the rapidly moving traffic on my Twitter feed the other day, there was one tweet in particular that caught my eye. It was from the journalist David Carr who was quoting Adam Moss, the edi...
Read More →The Loyalty Research Report released by ACI Worldwide has received tremendous coverage, most of it making loyalty marketers feel like pulling up their hip waders and tugging down on their helmet. In t...
Read More →I just saw a preview of the new Morgan Spurlock movie Pom Wonderful® Presents: The Greatest Movie Ever Sold. Spurlock is the raconteur behind the funny but frightening documentary Super Size Me, in w...
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Important Email Security Alert! That’s an email subject line that gets your attention during the work day. The message itself can appear to be just another scammy / spammy headline to distract f...
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